Skype Manager - 3.0 Guide de l'utilisateur

Skype Manager™ User GuideVersion 3.0Copyright © Skype Limited 2011

Page 10 Skype Manager User Guidecompany is registered.4. Enter the legally registered address of your company.5. If required, enter your VAT number

Page 11 Skype Manager User Guide3.0 Getting started with Skype ManagerSkype Manager has been designed to help you work smarter. The Dashboard gives y

Page 12 Skype Manager User GuideThe Dashboard provides the following information:• Reports - the amount of Skype Credit you have allocated per month

Page 13 Skype Manager User GuideSkype Manager.• Your members - a summary of how many members you have, any changes that have occurred since you last

Page 14 Skype Manager User Guide3.4 Changing your Skype Manager's languageYou can change the language in which your Skype Manager is displayed w

Page 15 Skype Manager User Guide4.0 MembersMembers are the people whose Skype usage you want to manage in your Skype Manager. When you click Members

Page 16 Skype Manager User Guide4.1 Adding members by creating business Skype accountsTo create new business Skype accounts:1. Click Members in the

Page 17 Skype Manager User Guideinformation on how to do this, please see 4.1.1 Creating business Skype accounts fromaCSVle.5. Skype Manager aut

Page 18 Skype Manager User Guidefollowing columns:• First name• Last name• Email addressYou can also add a column for Password. Setting a password

Page 19 Skype Manager User GuideGroups are a great way to manage members of your Skype Manager. For more information on how to add your members to gr

Page 2 Skype Manager User GuideAbout this guideSkype Manager™ is a web-based management tool that lets you centrally manage Skype for businesses of a

Page 20 Skype Manager User Guidegroup to create a new group. Groups are a great way to manage members of your Skype Manager. For more information on

Page 21 Skype Manager User Guide4.5 Deleting invites to members with personal Skype accountsTo delete an invite:1. Click Members in the toolbar.2.

Page 22 Skype Manager User GuideClick the name of the member whose details you want to view.On the Member's details screen you can:• Edit the m

Page 23 Skype Manager User GuideYou can also manage features for the specied member. To do so, click Features in the menu on the left. For more info

Page 24 Skype Manager User Guide1. View the details of the member who you want to add to a group. For more information on how to do this, please see

Page 25 Skype Manager User Guide3. Select the group to which you want to add the members from the drop-down list displayed and click Move.4.6.4 Chan

Page 26 Skype Manager User Guide4. Click Save changes.4.6.5 Changing a member's passwordYou can change the password for members with business S

Page 27 Skype Manager User GuideA list of all the members of your Skype Manager is displayed by default.2. Check the box next to each member you wan

Page 28 Skype Manager User Guide5.0 Skype CreditBefore allocating credit or features to members of your Skype Manager for the rst time, you need to

Page 29 Skype Manager User Guide3. Select the amount of Skype Credit you wish to buy.The amount of Skype Credit you can buy depends on the payment m

Page 3 Skype Manager User GuideImportantEmergency callingAccess to a broadband internet connection is required. Skype is not a replacement for tradit

Page 30 Skype Manager User Guide4. Check or uncheck the Save time in the future with Auto-Recharge box to specify whether you want to Auto-recharge

Page 31 Skype Manager User GuideService for details. For more information on how to do this, please see Contacting Skype.Alternatively, you can make

Page 32 Skype Manager User GuideYou can select to enable Auto-recharge when you buy Skype Credit with PayPal or a credit card. Note that if you have

Page 33 Skype Manager User GuideThe availability and purchase limits on different payment methods is displayed. Also displayed is a summary of purcha

Page 34 Skype Manager User GuideThe email alert will only be sent out to you and not to any other administrators of your Skype Manager. Other adminis

Page 35 Skype Manager User Guide6.0 FeaturesIn Skype Manager, you can help everyone in your business work smarter by managing their Skype Credit, as

Page 36 Skype Manager User Guide2. Check the box next to each member to whom you want to allocate credit.3. Under Add credit, enter an amount and c

Page 37 Skype Manager User Guidededucted from your Skype Manager credit balance.To enable Auto-recharge for one or more members:1. Click Features in

Page 38 Skype Manager User Guideallocate a subscription to your members, they will be able to make unlimited calls (a fair use policy applies) to lan

Page 39 Skype Manager User Guide2. In the menu on the left, click Subscriptions.The subscription details of your members are displayed.3. Check the

Page 4 Skype Manager User GuideContents1.0 What is Skype Manager? : Page 62.0 Setting up your Skype Manager : Page 83.0 Getting started with Skype Ma

Page 40 Skype Manager User Guide4. Click Allocate group video calling.5. Select how often you would like to be billed and click Buy now.The group v

Page 41 Skype Manager User GuideNote that you cannot allocate voicemail to those members whose voicemail is already activated as part of their subscr

Page 42 Skype Manager User Guide6.5 Online Numbers With Online Numbers, members can receive incoming calls from any phone - landline or mobile. This

Page 43 Skype Manager User GuideTo be able to set up Online Numbers for some countries, your company needs to be registered in that country.6. Enter

Page 44 Skype Manager User GuideIf you want to select from a different set of numbers, click Show 10 different Online Numbers.9. Select how often y

Page 45 Skype Manager User Guide4. Click Reallocate number.5. Enter the name of the member to whom you want to reallocate the Online Number to and

Page 46 Skype Manager User Guide1. View the details of the member you want to assign an Online Number as their Caller ID. For more information on ho

Page 47 Skype Manager User Guide6.6 Call forwardingWith call forwarding, calls to the member are forwarded from Skype to a landline, mobile or a co-w

Page 48 Skype Manager User Guide6.6.2 Disabling call forwardingTo disable call forwarding for one or more selected members:1. Click Features in the

Page 49 Skype Manager User Guide7.0 ReportsThe Reports area of Skype Manager provides a useful way of keeping track of your company's usage of

Page 5 Skype Manager User Guide10.4 Giving consent for your Skype Manager administrator to view your Skype usage : Page 6310.5 Adding other members

Page 50 Skype Manager User Guide2. You can specify the month on which to run the report by selecting the month from the drop-down list in the menu o

Page 51 Skype Manager User Guide3. You can specify the month on which to run the report by selecting the month from the drop-down list in the menu o

Page 52 Skype Manager User Guide7.3 Displaying the Allocations report This report provides a detailed list of the features allocated in a given month

Page 53 Skype Manager User GuideTo display the Member's Allocations report:1. View the details of the member whose report you want to view. For

Page 54 Skype Manager User Guidemembers, you may be required to comply with the local data privacy laws in many jurisdictions. Please familiarize you

Page 55 Skype Manager User Guide7.6 Displaying a Member's Usage reportThe Usage report is a detailed activity report of a specied member'

Page 56 Skype Manager User Guide3. Choose the reports you would like to download and your desired format and click Generate.The selected reports and

Page 57 Skype Manager User Guide8.0 Changing your company detailsWhen you set up your Skype Manager, you have to enter information about your company

Page 58 Skype Manager User GuideIf you change your registration or billing address to a location in the United States, a pop-up window will be displa

Page 59 Skype Manager User Guide9.0 Deleting your Skype ManagerDeleting your Skype Manager will permanently delete all record of your company's

Page 6 Skype Manager User Guide1.0 What is Skype Manager?Skype Manager is a web-based management tool that lets you centrally manage Skype for busine

Page 60 Skype Manager User Guide10.0 For members: Managing your settingsThis chapter provides information specically for members of a Skype Manager.

Page 61 Skype Manager User Guide3. Under Your password, enter a password for the account.4. Under About you, ensure that your personal details are

Page 62 Skype Manager User Guide10.3 Viewing and changing your personal detailsYou can view the personal details held by the Skype Manager that you b

Page 63 Skype Manager User Guide3. If you have a personal Skype account, you can edit your name and job title as needed. Click Save Settings to save

Page 64 Skype Manager User GuideTo view the Members list and add other members to your Contact list:1. Sign in to Skype and select Account from the

Page 65 Skype Manager User GuideSkype Manager at any time, for example, if you leave the company. Note that if you leave your Skype Manager, the admi

Copyright © Skype Limited 2011

Page 7 Skype Manager User Guide• Allocate Skype CreditBuy Skype Credit centrally and then allocate it to your employees as needed. Monitor their exp

Page 8 Skype Manager User Guide2.0 Setting up your Skype ManagerIt couldn't be easier to get started with Skype Manager. All you need to set up

Page 9 Skype Manager User GuideThe Skype account you use to set up your Skype Manager will be used to administer Skype products and credit throughout